Privacy Policy

 

 

1.0 Our Commitment to You

 

At NatGold Digital Ltd (“the Company,” “we,” “our,” or “us”), we recognize the importance of safeguarding the confidentiality and privacy of personal information. This Privacy Policy (“the Policy”) outlines how we collect, manage, and protect the personal information of our clients and others. By accessing our website and using our services, you consent to the terms outlined in this Policy.

 

This Policy is subject to periodic review to ensure it remains relevant to our operations, legal obligations, technological advancements, and changes in the business environment. We encourage you to revisit this page occasionally to stay informed about any updates. All personal information held by us will be governed by the most current version of this Policy.

 

2.0 Collection and Processing of Personal Information

We may collect and process the following types of personal information:

 

• Information you provide by filling out forms on our website and/or mobile applications, including when registering to open an account, using our services, or posting material.
• Records of correspondence if you contact us or respond to surveys.
• Details of any orders or transactions (past or present) made through our website and/or mobile applications.
• Information about your visits to our website and/or mobile applications, including traffic data, location data, weblogs, and other communication data required for billing or other purposes.
• Information about your computer and/or mobile device, such as IP address, operating system, and browser type, used for system administration and reporting aggregated information to our advertisers. This data does not identify any individual.

 

3.0 Use of Cookies

Our website uses cookies to distinguish you from other users, enhancing your browsing experience by tailoring content to your needs or preferences. For more details, please refer to our Cookie Policy.

 

4.0 How We Use Your Information

We use the personal information we hold about you for the following purposes:

 

• To present content on our website in the most effective manner for you.
• To provide the products and services you request from us or, with your consent, to offer products and services that may interest you.
• To manage and administer the products and services we provide to you.
• To keep you informed as a client about changes to our services and other relevant matters.
• To fulfill our obligations under any contracts between you and us.

 

We may also use your data, or allow selected third parties to use your data, to provide you with information about goods and services that may interest you. We or they may contact you via email for this purpose.

 

5.0 Disclosure of Your Information

Depending on the products and services concerned, and subject to relevant restrictions on sensitive data, we may disclose personal information to:

 

• Potential successors to our business.
• Third-party consultants, contractors, or service providers who may access your personal information while providing services to us, such as IT support.
• Any person or organization acting on your behalf to whom you request us to provide information, including financial advisors, brokers, solicitors, or accountants.
• Third parties as necessary to process transactions or provide services you have requested.
• Trade repositories or similar entities.
• Banks requesting additional information following payments you have made.
• Credit providers, courts, tribunals, and regulatory authorities in response to legal and regulatory requests or as authorized by law.
• Auditors, contractors, or other advisers assisting with or advising on our business purposes, in any jurisdiction where we operate.
• Anyone with your consent or at your request.

 

6.0 Your Rights Regarding Your Personal Information

You have the right to request that we do not process your personal data for marketing purposes. We will typically inform you before collecting your data if we intend to use it for such purposes or if we plan to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking the appropriate boxes on our data collection forms. You may also exercise this right at any time by contacting us via email through our website.

 

You also have the right to obtain a copy of the personal information we hold about you and to correct any perceived inaccuracies. To make such a request, please write to us, verifying your identity and specifying the information you require. An administrative fee may be charged to cover the costs associated with verifying the request, locating, retrieving, reviewing, and copying the requested material.

 

7.0 Safeguard Measures

We store personal information securely, whether in digital or paper-based formats, and take appropriate measures to protect it from misuse, loss, unauthorized access, modification, or disclosure. Access to personal information is restricted to relevant employees or partners who need it to fulfill the agreement between us. We are PCI DSS compliant, which permits us to store credit/debit card details (except for CVV numbers, which we do not store).

 

We have procedures in place to safeguard your information, including requiring our affiliates and employees to maintain confidentiality. We will retain your personal information only for as long as necessary. In some cases, information must be retained for extended periods. However, when we determine that the information is no longer needed, we will anonymize or securely destroy it.

 

While we make every effort to safeguard your personal information, please note that internet use is not entirely secure, and we cannot guarantee the security or integrity of any personal data transferred to or from you via the internet.

 

8.0 Your Consent

By submitting any personal information to us (including, without limitation, your account details), you consent to the use of that information as described in this Policy. We reserve the right to amend or modify this Privacy Policy. Any changes will be posted on our website and mobile applications. It is your responsibility to review the Privacy Policy periodically. Your continued use of the website and/or mobile applications indicates your acceptance of any changes.

 

9.0 Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy policies or practices of these websites. We recommend that you review the privacy policy of each website you visit and contact the website owner or operator if you have concerns.

 

10.0 Contacting Us

If you have any questions about this Policy, wish to access or correct your information, or have a complaint, please contact us via email on [email protected] which can be found on our website or reach out to our Data Protection Officer.